Project TypeUX Research
ToolsNvivo, Zoom, Google Form, Excel, Miro, Notion, Figma, Adobe Illustrator and Photoshop
Yatsy is a Korean sock brand established in 2022. Following a promising launch of the business, customer influx has been slower than anticipated, leading to stagnant profit growth. Due to this, the client is unsure of the brand strategy and wants to re-evaluate the brand's direction and connectedness with the target customer.
The brand's target customer was fashion-conscious consumers, females, in their 20s and 30s, living in the Seoul area. Also, customers who love online shopping, looking for unique things/brands, and are interested in patterns and colors.
- Explore target customers’ mindsets
- What is the target customer looking for in a socks brand regarding various factors (price, design, quality, etc)?
- What are the key factors influencing customers' purchase decisions when choosing a sock brand?
- Determine whether Yatsy has proper strategies for the target users
- Does the brand currently offer proper products that the target customers are looking for?
- Are the target customers able to find something unique about the brand compared to the competitors?
1. Market Research
After several meetings with stakeholders and an initial literature review, I recognized the need to understand the Korean market trends and the consumption tendency of the target customer. The client does not yet have a full picture of Korean socks and apparel market trends, so this seemed to lead to the blurring of target customers' mindsets.
- Culture and Trends in Korea
- Competitor analysis
As this is looking for target customers’ attitudinal insights in buying socks, a user interview was selected as a method to uncover the mindset of target customers. Questions were categorized and formed based on the market research result. As semistructured, questions varied slightly depending on their screening survey result.
- 6 participants
- Recruited purposively through the existing user base
- Semi-structured interviews around 45 minutes
- Conducted both virtual and in-person interviews
Participants were thoughtfully selected through a screening process, ensuring an accurate sample selection.
Extracted 5 competitors from the literature review. Competitive Analysis results were organized into 4 big categories (strengths, weaknesses, How to Win, and Why customers choose Yatsy over the competitor).
The detailed research summary was divided into 5 parts (Customer Mindset, Website Design, Model Shots, Instagram, and Price).
Based on the research results, we came up with guiding principles for rebranding.
Mood Board Workshop
We ran a 2-hour internal workshop to rebuild the mood board to have a consistent brand identity shown throughout product design, website, and Instagram.
Impact on Product Development
1. New Brand Identity
Created a new brand mood board to guide the team in redeveloping the strategy for website design, model shots, and product shots.
2. Target Customer Outfit ArchiveOne key insight from the interview was that the target customers have a distinct fashion style and are significantly influenced by model shots when purchasing socks. As a result, we started collecting a range of target customer outfits to better suggest model shots that closely align with their styles and help them visualize how the socks would fit into their daily or favorite outfits.
3. Ensured New Guidance for Product LaunchesThe team realized the significance and urgency of branding and curation of socks over the design. This led the team to develop a new plan for branding that aligns with our overall theme.
Impact on UXR
Working with a new brand, I gained valuable insights into the significance of prioritization. Through ongoing conversations with the team following result delivery, I developed a practical approach to setting up the optimal prioritization framework for the brand. This experience enabled me to deliver strategies that were both effective and aligned with client goals.